Customers are discussing your brand on social media and affecting its perception. It is critical that brands insert themselves into the conversation to provide customer support and real-time feedback.
Our team of social managers monitor mentions about your brand and work with you to respond when necessary in the appropriate way to ensure a positive image of your brand.
Facebook Community Management
Twitter Community Management
Instagram Community Management
Reputation & Review Management
Review sites such as TripAdvisor, Expedia and Yelp are today’s word of mouth, and the primary sources consumers will use to research their purchases. It is critical that brands monitor and respond in a timely manner to control the conversation about their brand.
Thin Pig will monitor consumer reviews on select review sites. Working with assigned client personnel, the Thin Pig Social Media Manager will discuss how you would like to respond to specific types of reviews and posts as well as an escalation path for any that fall outside the range of standard posts. Strategy around post responses and improving ranking on the various sites will be fine-tuned as we learn and strategize with client.
TripAdvisor Reputation & Review Management
Expedia Reputation & Review Management
Hotels.com Reputation & Review Management
Booking.com Reputation & Review Management
Google+ Reputation & Review Management
Facebook Reputation & Review Management
Social Media can be a very effective channel to communicate the vision and progress of a new hotel, especially when the website is limited in content. It is also a cost effective platform to develop a ‘fan base’ that is ready when the doors open.
Leading up to the opening of a new property, it is vital to construct communication platforms and begin disseminating information about the brand so when the property opens there is an addressable, informed audience that can be marketed to.
Thin Pig will work with your team to claim and build out your social media accounts. This includes a strategic discussion on what ‘handles’ should be used on Instagram and Twitter, converting Facebook ‘places’ to the actual business, and identifying and mitigating unofficial accounts when possible. We will begin with a limited posting schedule supported by social advertising with the goal to provide a consistent flow of information and build the community and interest.
Product & Event Marketing
Promotion of product launches or events require an integrated, strategic campaign implementing multiple social and digital tactics. Leveraging the power of advertising, contests, social media and engaging content ensures your target audience is aware of your product or event.
Thin Pig will work with your team to design and execute a customized, robust marketing campaign to drive awareness and generate sales for your product or event.
Facebook & Instagram Live
People love seeing cool stuff transpire live. From live music performances to demonstrations by talented chefs to Q&A’s, the immediacy of live streaming creates compelling must watch social content. Thin Pig provides both live streaming services for on-location events as well training and equipment setup so clients are able to stream live whenever an opportunity arises.